Search Mechaniks

Retailers Acing Customer Service

Companies like Macy’s have been getting customer service right by dealing with complaints proactively. Macy’s web site, for instance, has a “tell us what you think” section in which clients can quickly leave feedback about three different types of experiences: in-store, online and credit card. It backs up its online chat features with live calls, and customers are attended to 24 hours a day. Complaints are dealt with in minutes, which gives them major credibility with social media users.

Article source: https://www.retailtouchpoints.com/features/executive-viewpoints/how-can-retailers-turn-disgruntled-customers-into-happy-ones

With the advent of online presence and marketing also came the social media platforms. Over the years communication over these platforms has evolved immensely. What used to be simple instant messaging has now transformed into full-blown product and service promoting giants. In no previous point in time have we had a better time reaching our desired audience. It has developed into science in itself. Social likes, shares, comments, and more, all play a vital role in our rankings on the global search platforms.

Social media affects our SEO (Search Engine Optimization) standings in a big way. These two concepts work together in unison to create a synergistic effect and offer the audience value and relevance. Here we will go deeper into the rabbit hole and see how we can leverage these terms to serve us best.

Article source: https://www.besttechie.com/how-you-can-improve-your-search-rankings-through-social-signals/